Manager, Freight Audit Payment – Atlanta, GA

Atlanta | Georgia | United States

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

Manager, Freight Audit Payment – Atlanta, GA

The Opportunity:

The Manager, Freight Audit Payments (FAP), reporting to the Global Freight Controller, will be responsible for providing leadership to a centralized Corporate Freight Settlement function responsible for over $200 million of freight spend.  Position oversees existing operations in freight settlement functions while supporting consolidation and expansion initiatives in line with the long-term vision of WestRock’s leadership.  The Manager, Freight Audit Payments, is responsible for maintaining and improving carrier relationships while working with external carriers, Logistics, Plant locations, IT and Accounting functions to identify root causes for freight invoice discrepancies.  Through hands-on involvement, the position will implement solutions to reduce exceptions, improve paid on time %’s, and drive productivity/efficiency metrics.   

How You Will Impact WestRock:

Oversee Freight Settlement Day to Day Operations


    Manage Relationships with 3rd Party Carriers, 3rd Party FAP Provider and Internal Locations

    • Identify and implement Service Level Agreements (SLA) regarding processing times, etc.

    • Provide carrier reports for FAP issues & KPIs and Attend Freight Procurement carrier meetings to address & resolve carrier payment issues, as needed

    • Own the external 3rd party FAP provider relationship with CASS

    • Manage relationships with WestRock Freight Procurement/Divisions and freight carriers to centralize the ownership & management of the related processes

    Lead Process Improvement Initiatives

    • Create, lead, and deliver on various process and system improvement projects, working with functionally diverse groups

    • Identify and implement costs savings by reducing manual resolutions/fees, etc. with 3rd party FAP partner and WestRock sites

    • Design effective controls related to Freight Settlement, working with IT, Financial Compliance, Freight Procurement and Freight Accounting.

    • Interface with internal and external auditors

      Effectively Manage Others


    • Manage resources and people processes (e.g., performance review, career development, training, staffing, etc.) to ensure the day-to-day administration of processes and formal procedures

    • Identify individual and team skill gaps for developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development

    • Review documented career goals and detailed action plans to develop staff personally and professionally

    • Conduct frequent performance evaluations in a consistent, fair, and objective manner for facilitating open communication and encouraging continuous performance improvement

    • Hold staff accountable to established performance levels for achieving individual and group goals.

    • Resolve individual and group performance issues in accordance with company policies and procedures to motivate and foster teamwork

    • Coach others and provides on-going feedback and support to improve performance

    • Identify opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals, teams, and the organization

    • Provide salary recommendations consistent with employee performance


    What You Need To Succeed:

    • Bachelor’s degree in Accounting or Finance preferred

    • Freight Settlement Experience Preferred, but not required

    • 2+ years of accounting or related experience managing a high-volume transactional process

    • Strong analytical, process improvement, and systems skills

    • Demonstrates Hands-On Approach to leadership, managing, and developing teams

    • Must be able to adjust and work effectively in a dynamic, changing, and collaborative environment.

    • Ability to communicate effectively and confidently across all levels of the organization.

    • Experience in paper or manufacturing experience preferred, but not required.

    • Proficiency in Excel, JD Edwards, SAP (or other financial systems), Hyperion/Essbase/Smartview, and other reporting and analytical systems.


      What We Offer:


    • Corporate culture based on integrity, respect, accountability and excellence

    • Comprehensive training with numerous learning and development opportunities

    • An attractive salary reflecting skills, competencies and potential

    • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work


    WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.  

    Apply now